Refund Policy: The 60-Day Clarity Guarantee

This policy is part of our Terms of Service. It applies to The Clarity Reading and to every add-on product sold with it.

1. The guarantee, in one paragraph

2. What triggers a refund

Your refund is owed if any one of the following three things is true about the report you received. Not two of them. One is enough.

1. The report does not apply the rule to your facts.

The criteria we use are published on our sales page, before you pay. Your report has to hold your reported facts against those criteria, visibly, so you can follow the reasoning. If it states a conclusion without showing which of your facts were measured against which criterion, the rule was not applied, and you get your money back.

2. The report does not name the falsifier.

Every verdict we give must name the specific thing that, if it happened or turned out to be true, would overturn that verdict. In writing, in the report. If your report does not contain it, you get your money back.

3. The report does not give you a plan for both outcomes.

The report must contain a 30-day plan for the case where the connection continues, and a 30-day plan for the case where it does not. If only one of the two is there, you get your money back.

That is the entire list. It is short on purpose, and every item on it is something we control and you can verify by reading the document. You do not have to prove anything about your relationship, your feelings, or what happened next.

3. What does not trigger a refund, and why we say so out loud

We will not refuse a refund for the reasons above, and we will not argue with you. But you should know what this guarantee is and what it is not, before you buy:

• The guarantee is not tied to whether the answer made you feel better. A report that tells you the connection is over, and does it correctly, is a report that did its job. "I did not like the verdict" is not a defect.
• The guarantee is not tied to whether the verdict turns out to be right about the future. We do not sell predictions, and we say so in our Terms. Nobody, including us, can guarantee what another person will do.
• The guarantee is not a satisfaction guarantee. We deliberately did not write "if you are not satisfied". Every reading service in this category says that, and none of them means it, because nobody can measure your satisfaction and so nobody can be held to it. We tied our guarantee to three things you can check in the document itself, with the document in front of you. That is the difference, and it is the only reason this promise is worth anything.

4. How to get your refund

1. Write one email to [email protected]
2. Say which of the three points in section 2 applies. One sentence is enough. You do not have to explain it, justify it, or attach anything.
3. That is it.

Deadline: within 60 days of the day your report was delivered to you. Not 60 days from the day you paid. If we are late in delivering, the clock starts when you actually have the report in your hands.

What we do then: we refund the full amount you paid, including any add-on products in the same order, to the original payment method through Stripe. We start the refund within 3 business days of your email and we confirm it to you in writing. Stripe then needs its usual 5 to 10 business days to put the money back on your card. That part is not in our hands.

You keep the reading. We do not ask you to delete it, we do not revoke access, and we do not send you a legal notice about it.

5. If we never delivered

If you paid and no report arrived within 24 hours, that is not a guarantee case, that is a failed delivery. Write to us and we either deliver immediately or refund you in full, your choice, and we do it on the same day we hear from you.

6. Chargebacks

You have every right to dispute a charge with your bank. But you do not need to: this policy is one-sided in your favor and we honor it without a fight. If a refund is easier, ask us first, because it is faster for you than a chargeback and it costs us less.

If you never received an answer from us, that is our failure and we deserve the chargeback.

7. Add-on products

The same 60-day guarantee covers every add-on we sell, with the same three criteria applied to what that specific product said it would contain. If an add-on does not contain what its description said it contains, one email refunds it.

Two kinds of add-on exist:

• At checkout: the No-Contact Survival Audio Kit, $17, offered by Stripe as an optional tick box. It is produced on order and sent together with your reading, in the same email, inside 48 hours. It is not an instant download, and we do not tell you it is one.
• After purchase: the Love Window Map, and the shorter version of it. Each is a separate one-time payment with its own receipt.

Nothing on this list renews, and nothing is added to your order unless you tick it yourself. The criteria page (the six criteria and the threshold) is not an add-on and is not for sale. It is free on the sales page, whether you buy anything or not.

8. Contact

Nexus Global Operations LLC
3833 Powerline Road, Suite 201
Fort Lauderdale, FL 33309
United States
Refunds and support: [email protected]

We answer every email. If you do not hear back within 3 business days, write again, and if you still do not hear back, dispute the charge. A refund policy nobody answers is a lie, and we would rather lose the money than be that.